How to create efficiency through automation and integration.
Agape Child and Family Services is a nonprofit organization based in Memphis that serves 3,000 children and families with holistic, wraparound services that include community-based services, school-based support, homeless services, counseling services, and foster care support.
To accommodate Agape’s rapid growth, they needed a case management platform that would scale with them while fostering deeper relationships and interoperability within their community and government partners.
Another key requirement was the ability to have access to real-time data to produce performance and quality dashboards.
Agape chose Penelope in 2018 and since implementing the software, they’ve seen increased data security and client confidentiality.
They’ve also been able to automate workflows and processes via Penelope’s built-in alerts, triggers, and reminders, enabling their staff to easily track family service provision across multiple programs as well as stay connected to their clients and each other.
According to Jermaine Shorter, Director of Performance and Quality Improvement at Agape, “We have increased client confidentiality, while also increasing care collaboration across teams.”
Jermaine also said that “(Since implementing Penelope), our agency leaders have reported that staff morale is higher and a sense of hopefulness for the future of our data collection and analysis efforts has been restored.”
Schedule a complimentary consultation with a Penelope expert to learn how your agency can replicate similar automation and integrations.