Spectrum Health
Dublin-based Spectrum Health is Ireland’s leading provider of Allied Health Services, whose holistic approach to overall wellness includes providing a diverse array of services from Physiotherapy, Psychology and Counselling, and Speech and Language Therapy, to Corporate Wellness programs and Podiatry/Chiropody. In 2018, Spectrum selected Penelope as the client information system for a new Physiotherapy-led case management service. They wanted a platform for patient engagement that ensured a smooth patient journey from start to finish.
Penelope is a configurable system that tracks the client journey while ensuring key processes are followed from intake to discharge. Penelope’s flexibility allows Spectrum to track the patient journey clearly, while its ability to automate processes for staff and clients has motivated staff and enhanced the client experience.
Penelope’s implementation helped Spectrum secure three separate contracts that added additional profit to their baseline. It also allowed them to increase the scope of the services they provide, and in doing so created four jobs into a brand-new team.
Schedule a complimentary consultation with a Penelope Expert to understand how you can enhance the client experience and expand your services.