Relate UK
Currently the U.K.’s largest provider of relationship support services, Relate helps over a million people of all ages, backgrounds and sexual orientations to strengthen their relationships every year.
Relate began implementing Penelope as the case management system for use by its hundreds of staff members across the country in 2008, and have been using it since with impressive results. One of the primary factors for the implementation of Penelope was to open and operate a national call centre that would:
"Penelope is more than a booking system, it is a case management system which not only holds dates and times of appointments but also provides a user-friendly environment for all," said Adam Lee, Relate Response Team Leader. "Our counsellors have full access and can update their cases, manage their appointment types and availability, and even book their own leave.”
The adoption of Penelope helped improve staff collaboration and enhanced scaling of operations. For example, in one year Penelope helped Relate:
“As a national federated charity, it is so important for Relate centres to be able to work collaboratively and consistently. The only way to do this is for us to have a shared system for all to view, which Penelope provides us to an excellent standard,” said Lee.
Schedule a complimentary consultation with a Penelope Expert to understand how your team can establish multi-location or multi-team collaboration.