The Samaritan Women
Founded in Baltimore in 2007, The Samaritan Women (TSW) established Maryland’s first long-term residential program for victims of domestic human trafficking. TSW offers quality care for sexually exploited persons via transformative residential care programs, collaborative research, and supportive shelter mentorship.
The organization’s healing program provides TSW’s clients with therapeutic care, self-care, relational and life skills, spiritual formation, academic achievement, and vocational training. Before using Penelope, TSW’s computers were not connected by a central server, so everything had to be shared by emailing or transferring via a memory stick.
With case managers, the department director, and the executive director all needing access to various client documents, this process could be insecure and unreliable. For example, staff found it very difficult to access client information without having to dig through paper files.
With Penelope, however, “We can pull demographic information, info on how many hours we spend doing different activities, and the services our clients use, in minutes rather than hours of digging through files and appointment calendars," said Roslyn Lindner, Graduate Program Manager at TSW’s Institute for Shelter Care.
After TSW implemented Penelope in 2018, file sharing, appointment scheduling, and reporting became automated and simplified.
Appointments were previously kept on paper calendars that had to be updated when an appointment was scheduled, rescheduled, or cancelled, and those updates did not always happen. With Penelope, the appointment updates were made in one place and available to everyone immediately.
"We’ve saved innumerable hours by having everything all together in one place with shared access among employees,” said Lindner.
Schedule a complimentary consultation with a Penelope Expert to understand how your team can establish automation and other improvements.