How to develop productivity benchmarks and monitor client appointments
Family Services of Tulare County (FSTC) in California was founded in 1983 as the county's first emergency shelter for women and children escaping domestic violence. The organization was named Family Services because its founders foresaw its evolution into a multi-service organization for families.
The main issue for FSTC has been the centralization of client services. This is without a doubt the most valuable feature for their agency as they will, in time, be able to collect valuable client information that will help them make better-informed decisions in client services and agency operations.
They then decided to move forward with Penelope because it offered more customization for their agency. This was an important factor because FSTC's services range in focus and scope.
With Penelope, FSTC could continue adding services and further customize their system to serve their clients better.
Providing multiple services to a client and evaluating their outcomes within those service areas has proven valuable for FSTC because that information helps them evaluate their work, allowing their focus to be on quality improvement efforts.
Schedule a complimentary consultation with a Penelope expert to learn how your agency can optimize resources and introduce cost savings.